Keep abreast of changes in your account balance, withdrawal and deposit amounts and manage major activities through Online Banking eLerts. Simply log into Online Banking and select XX then create the account alert that you would
like to monitor. You will receive an email notification when your account meets that requirement. It’s easy, fast and effective at auto-managing your account.
Enroll your Visa® Debit card in the new SMS Guardian anti-fraud text alert notification service, which sends transaction alerts directly to your mobile phone or other SMS-enabled device. When a purchase that meets the monitoring criteria
takes place, a text will be sent to you for review. If you think a particular transaction is fraudulent, reply immediately. A fraud analyst will block the card and follow up with you by phone. This added layer of security enables fraudulent activity
to be identified and stopped immediately, which significantly reduces the likelihood that subsequent unauthorized transactions will occur.
To sign up, log into Online Banking and select the "Options” tab then
"Transaction Alerts”. You will be prompted to enter your card information.
Tips to Keep in Mind:
- Ignore messages asking for personal information. Whether it’s an email, phone call, text message, or an ad, don’t click the links or call phone numbers; it’s a common phishing tactic. Crooks behind these messages try to trick you into revealing sensitive information. Please note that
Prince George’s Community Federal Credit Union will never contact you asking for account or personal information.
- Know whom you’re dealing with. Don’t send money to an online seller you’ve never heard of; do business only with sites you know. Always use your Visa® card because it offers fraud protection. If you want to do business with a merchant you’re not familiar with,
search online for the company name and website, and look for any negative reviews.
- Wiring money. Don’t wire money to strangers, especially those who insist on wire transfers for payment, or claim to be a relative or friend facing an emergency.
- Read your monthly statements. The best method is to go paperless with eStatements and avoid your mail from every being intercepted by criminals. Regardless of the method used, it is important to carefully review your credit card and account statements every month, and contact us immediately
about charges you didn’t make or transactions you didn’t authorize.
- Update your account information. In the event of an emergency, we will contact you using the contact information on file. It’s a good idea to keep your contact information updated so we can reach you when needed.
- Make us aware when you travel. Be sure to inform us if you’ll be traveling out of the country so we can monitor your account for fraudulent transactions.