Fraud Prevention
Working together, we can help to combat identity theft and safeguard your information. Learn about tools and services that can help.
If you believe that you have been a victim of identity theft, please contact us immediately.
Type | Contact Route |
---|---|
Lost or Stolen
| Monday-Friday (9am to 5pm), Saturday (9am to 1pm): Call 301.627.2666 or 800.952.7428 (toll-free) After hours call: 800.952.9639 |
Blocked ATM, Debit or Credit Cards | After hours call: 800.417.4592 |
Bill Payment | Call 301.627.2666 or 866.356.8225 (toll-free) |
Suspicious Communications (Letter, email, phone call, etc.) | Monday-Friday (9am to 5pm), Saturday (9am to 1pm): Call 301.627.2666 or 800.952.7428 (toll-free) |
ATM & Debit Discrepancy Forms | Complete within Online Banking |
There were 15.4 Million victims of ID theft in 2016 with a total amount of $16 billion stolen. In the past 6 years identity thieves have stolen over $107 billion. The numbers are alarming and the situation are real. Identity theft happens in a number of ways (online phishing, dumpster diving, skimming and more). Here are some steps you can take if you happen to fall a victim to this crime.
Keep abreast of changes in your account balance, withdrawal and deposit amounts and manage major activities through Online Banking eLerts. Simply log into Online Banking and select eLerts to create the account alert that you would like to monitor. You will receive an email notification when your account meets that requirement. It’s easy, fast and effective at auto-managing your account.
No more panicking over your lost or stolen Prince George's Community Federal Credit Union debit/ credit cards. Simply lock and manage your card(s) all within our mobile app! This convenient new service gives you the power to deactivate and reactivate your card, set up alerts from various merchants or locations, plus set spending limits. It's as easy as 1-2-3!
To get started:
1. Visit the "Card Management" section of our Mobile app and select your Prince George's Community Federal Credit
Union Visa debit or credit card that you would like to manage.
2. Toggle the selected card(s) from "inactive" to "active".
3. Set up the alerts and protections (location, merchants, transactions and spending limits) that you would like to use.
Don't have our Mobile app? Visit the Apple Store or Google Play to download it today!
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