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How to Report Fraud

If you believe that you have been a victim of identity theft, please contact us immediately.

TypeContact Route
Lost or Stolen
  • Debit, Credit cards or checks
  • Account number(s)
  • Unauthorized or suspicious account activity
Call 301.627.2666 or 800.952.7428 (toll-free)
Blocked Debit or Credit CardsAfter hours call: 800.237.8990
Bill PaymentCall 301.627.2666 or 866.356.8225 (toll-free)
Suspicious Communications
(Letter, email, phone call, etc.)
Monday-Friday (9am to 5pm), Saturday (9am to 1pm):
Call 301.627.2666 or 800.952.7428 (toll-free)
ATM, Debit & Credit Cardholder Dispute FormsComplete and submit via our Forms page


Over 17 million people fell victim to ID theft in last year alone. The numbers are alarming and the situations are real. Identity theft happens in a number of ways (online phishing, dumpster diving, skimming, letters and more).

We encourage you check out the following videos to learn more about some scams that exist and how to protect yourself. Your account security is very important to us. Remember, contact us immediately, and please do not respond if you suspect the source of any correspondence. 

FTC: Fraud Awareness Videos

Understanding Identity Theft


Understanding Phone Fraud


What is Malware?


Recover from Identity Theft


What are IRS Imposter Scams?


Spotting Diversity Visa Lottery Scams


    Zelle ® Safety Videos

    Identifying Marketplace Scams


    How to Spot a Rental Scam


    How to Recognize a Ticketing Scam


    How to Avoid Utility Scams


    How to Avoid Phishing Scams


    Understanding Social Engineering Scams



    Keep abreast of changes in your account balance, withdrawal and deposit amounts and manage major activities through Online Banking eLerts. Simply log into Online Banking and select eLerts to create the account alert that you would like to monitor. You will receive an email notification when your account meets that requirement. It’s easy, fast and effective at auto-managing your account.

    Debit/Credit Card Mobile App Management

    No more panicking over your lost or stolen Prince George's Community Federal Credit Union debit/ credit cards. Simply lock and manage your card(s) all within our mobile app! This convenient new service gives you the power to deactivate and reactivate your card, set up alerts from various merchants or locations, plus set spending limits. It's as easy as 1-2-3!

    To get started:

    1. Visit the "Card Management" section of our Mobile app and select your Prince George's Community Federal Credit Union Visa debit or credit card that you would like to manage.
    2. Toggle the selected card(s) from "inactive" to "active".
    3. Set up the alerts and protections (location, merchants, transactions and spending limits) that you would like to use.

    Don't have our Mobile app? Visit the Apple Store or Google Play to download it today!

    Tips to Keep in Mind:

    • Ignore messages asking for personal information. Whether it’s an email, phone call, text message, or an ad, don’t click the links or call phone numbers; it’s a common phishing tactic. Crooks behind these messages try to trick you into revealing sensitive information. Please note that Prince George’s Community Federal Credit Union will never contact you asking for account or personal information.
    • Know whom you’re dealing with. Don’t send money to an online seller you’ve never heard of; do business only with sites you know. Always use your Visa® card because it offers fraud protection. If you want to do business with a merchant you’re not familiar with, search online for the company name and website, and look for any negative reviews.
    • Wiring money. Don’t wire money to strangers, especially those who insist on wire transfers for payment, or claim to be a relative or friend facing an emergency.
    • Read your monthly statements. The best method is to go paperless with eStatements and avoid your mail from every being intercepted by criminals. Regardless of the method used, it is important to carefully review your credit card and account statements every month, and contact us immediately about charges you didn’t make or transactions you didn’t authorize.
    • Update your account information. In the event of an emergency, we will contact you using the contact information on file. It’s a good idea to keep your contact information updated so we can reach you when needed.
    • Make us aware when you travel. Be sure to inform us if you’ll be traveling out of the country so we can monitor your account for fraudulent transactions.

    Keeping You in the Know

    • Emergency Funds
    • 50/30/20 Rule
    • Meet Your 401(k)

    Emergency Funds

    3 Min Read

    One of the most effective tools for preventing a large-scale financial disaster is an emergency fund…

    Learn about Emergency Funds

    50/30/20 Rule

    7 Min Read

    The 50/30/20 rule is a simple, practical rule of thumb for individuals who want a budget that is easy, yet effective, to implement…

    How to Set Your New Budget

    Meet Your 401(k)

    3 Min Read

    Even if you’re just starting your first real job—actually, especially if you’re just starting your first real job—it’s time to start thinking about retiring…

    How to Plan for Retirement

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    Prince George's Community Federal Credit Union does not provide, and is not responsible for, the product, service, or overall website content available at a 3rd party site. We do not endorse the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site. Our privacy policies do not apply to linked websites.

    You should consult the privacy disclosures on any linked site for further information. Thank you for visiting our website.

    USA Patriot Act

    To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

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