March 19, 2020
Learn how we're monitoring this threat and providing you convenience and resources during this time of uncertainty.
During these unprecedented times, we wanted to share with you our plans in managing the evolving state of the coronavirus (COVID-19) and our service to you. We care deeply about the health and well-being of our membership, employees, and local communities we serve. Accordingly, we have activated plans to ensure account accessibility and convenience to you.
We understand that access to your money and accounts are important. We also realize that you may choose to modify how you conduct everyday business, including financial transactions. As a reminder, you have several options you can count on to engage with us.
Our Bowie and Beltsville lobbies are closed temporarily to the public but will accept members by scheduled appointments only. In addition, full cash and account services will be available through our drive-thru areas. Our Largo and Upper Marlboro branches will remain closed. To schedule an appointment, please call us 301.627.2666.
ONLINE & MOBILE BANKING
Our digital platforms give you the flexibility to deposit checks, pay bills, transfer funds, check balances and more from your computer or mobile device. To download our app simply visit the Apple® store or Google Play®.
AVAILABLE ALL DAY, EVERY DAY
Our 24/7 Call Center (301.627.2666) and Online Chat feature are staffed with live agents ready to answer your questions, schedule any essential in-branch appointment, help you apply for a loan and more. Also, with our 17,000+ nationwide ATMs you can withdrawal cash, transfer funds and more!
Now is also the time to be mindful of fraud that may occur through email, text messages, phone calls, mail or in-person. Fraudsters are eager to take advantage of people during a time of crisis. We would never contact you asking for your account or personal information. Please safeguard your information at all times. If you believe that you have been a victim of ID Theft, please be sure to contact us immediately. Click here to learn more.
WE’RE HERE FOR YOU
We certainly are living in extraordinary times, and we are confident in our team ability to adapt to these temporary changes. We continue to deliver the superior Member service you deserve. We are well capitalized, with strong liquidity and we are prepared to be here in support of our Members as we navigate through this crisis. If you have questions concerning our services or your account accessibility, please feel free to call us at 800. 952.7428, 301.627.2666 or email us.
We also included a list of resources to help you and your family navigate these uncertain times. Thank you for being a valued Member. Please feel free to contact us with any concerns.
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