Fraud Prevention

Detection

eLerts

Keep abreast of changes in your account balance, withdrawal and deposit amounts and manage major activities through Online Banking eLerts. Simply log into Online Banking and select eLerts to create the account alert that you would like to monitor. You will receive an email notification when your account meets that requirement. It’s easy, fast and effective at auto-managing your account.

Debit/Credit Card Mobile App Management

No more panicking over your lost or stolen Prince George's Community Federal Credit Union debit/ credit cards. Simply lock and manage your card(s) all within our mobile app! This convenient new service gives you the power to deactivate and reactivate your card, set up alerts from various merchants or locations, plus set spending limits. It's as easy as 1-2-3!

To get started:

1. Visit the "Card Management" section of our Mobile app and select your Prince George's Community Federal Credit Union Visa debit or credit card that you would like to manage.
2. Toggle the selected card(s) from "inactive" to "active".
3. Set up the alerts and protections (location, merchants, transactions and spending limits) that you would like to use.

Don't have our Mobile app? Visit the Apple Store or Google Play to download it today!

Tips to Keep in Mind:

• Ignore messages asking for personal information. Whether it’s an email, phone call, text message, or an ad, don’t click the links or call phone numbers; it’s a common phishing tactic. Crooks behind these messages try to trick you into revealing sensitive information. Please note that Prince George’s Community Federal Credit Union will never contact you asking for account or personal information.
• Know whom you’re dealing with. Don’t send money to an online seller you’ve never heard of; do business only with sites you know. Always use your Visa® card because it offers fraud protection. If you want to do business with a merchant you’re not familiar with, search online for the company name and website, and look for any negative reviews.
• Wiring money. Don’t wire money to strangers, especially those who insist on wire transfers for payment, or claim to be a relative or friend facing an emergency.
• Read your monthly statements. The best method is to go paperless with eStatements and avoid your mail from every being intercepted by criminals. Regardless of the method used, it is important to carefully review your credit card and account statements every month, and contact us immediately about charges you didn’t make or transactions you didn’t authorize.
• Update your account information. In the event of an emergency, we will contact you using the contact information on file. It’s a good idea to keep your contact information updated so we can reach you when needed.
• Make us aware when you travel. Be sure to inform us if you’ll be traveling out of the country so we can monitor your account for fraudulent transactions.